Your Safety and Well-Being Are Our Top Priority
At nona99, we believe that online gaming should be an enjoyable form of entertainment, not a source of financial stress or personal problems. We are deeply committed to promoting responsible gaming practices and providing our Indonesian players with the tools, resources, and support they need to maintain healthy gaming habits.
While the majority of our users enjoy casino games, sports betting on events like BRI Liga 1, EPL, and Champions League matches, slots, and togel (Indonesia's traditional numbers lottery) as a recreational activity, we recognize that a small percentage of players may develop problematic gaming behaviors. For this reason, nona99 has implemented comprehensive player protection measures designed to help you stay in control of your gaming activity.
Responsible gaming is not just a policy at nona99—it is a core value that influences every aspect of our operation, from the design of our platform to the training of our customer support staff. We are committed to creating a safe, transparent, and supportive environment where Indonesian players across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and beyond can enjoy their favorite games with confidence and peace of mind.
Remember: Gaming should never interfere with your financial obligations, personal relationships, work responsibilities, or overall quality of life. If you feel that your gaming habits are becoming difficult to control, we encourage you to use the player protection tools described on this page or contact our support team for assistance.
We provide a comprehensive suite of responsible gaming tools that give you full control over your gaming activity. These tools are available to all nona99 members free of charge and can be activated at any time through your account settings or by contacting our 24/7 customer support team.
Set daily, weekly, or monthly limits on the amount of money you can deposit into your nona99 account. Once you reach your chosen limit, you will not be able to make additional deposits until the time period resets. This tool helps you maintain a gaming budget that aligns with your financial circumstances. Deposit limits can be increased after a 24-hour cooling-off period, but decreases take effect immediately. Available for all payment methods including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay transactions.
Establish a maximum amount of net losses (deposits minus withdrawals) you are willing to accept over a specified period. This prevents you from chasing losses beyond your predetermined threshold and ensures that gaming remains affordable. Loss limits apply across all gaming activities including casino games, sports betting, slots, and lottery-style games like togel.
Set a maximum duration for individual gaming sessions. When your session time expires, you will be automatically logged out of your account, giving you a natural break point to step away from gaming. You can choose session limits ranging from 30 minutes to 8 hours. This feature is particularly useful for preventing extended gaming sessions that may interfere with sleep, work, or family time.
Activate periodic pop-up notifications that display how long you have been playing and how much you have wagered during your current session. These reality checks serve as gentle reminders to take a break, evaluate your gaming behavior, and make conscious decisions about whether to continue playing. You can customize the frequency of these reminders (e.g., every 30, 60, or 90 minutes) based on your preferences.
Take a temporary break from gaming by setting a time-out period ranging from 24 hours to 30 days. During this period, you will not be able to log in to your nona99 account, make deposits, or place bets. Your account balance remains secure, and any pending withdrawals will continue to be processed. Time-outs are useful when you feel you need a short break to reassess your gaming habits or when life circumstances require your full attention elsewhere.
Our most comprehensive player protection tool. Self-exclusion allows you to voluntarily exclude yourself from nona99 for a minimum period of 6 months, with options for longer periods including 1 year, 3 years, 5 years, or permanent exclusion. Once activated, your account will be immediately closed, you will not be able to access the platform or create new accounts, and any marketing communications will cease. Self-exclusion is irreversible during the chosen period—even if you change your mind, we will not reactivate your account until the exclusion period expires. This tool is designed for players who recognize they have a serious gambling problem and need extended time away from all gaming activities.
How to Activate These Tools: Log in to your nona99 account, navigate to Account Settings > Responsible Gaming, and select the tools you wish to activate. Alternatively, contact our customer support team via live chat, email at [email protected], or WhatsApp 24/7, and a trained agent will assist you in setting up any of these protections immediately.
Problem gambling, also known as gambling disorder or compulsive gambling, is characterized by an inability to control gaming behavior despite negative consequences. It can affect people of all ages, income levels, and backgrounds. Early recognition of warning signs is crucial for seeking help before the problem becomes severe.
If you answer "yes" to several of the following questions, you may be developing or already experiencing a gambling problem:
Important: If you answered "yes" to four or more of these questions, we strongly recommend that you consider self-exclusion and seek professional help. Problem gambling is a recognized behavioral health disorder, and effective treatments are available.
Problem gambling can also manifest through physical and emotional symptoms:
If you or someone you know is struggling with problem gambling, help is available. nona99 encourages all players who are concerned about their gaming habits to reach out for professional support. Taking the first step to seek help is a sign of strength, not weakness.
Our customer support team is available 24/7 and includes staff trained in responsible gaming practices. They can:
Contact Methods: Live chat on our website (24/7), email at [email protected], or WhatsApp support line (available in Indonesian and English).
Professional counseling can provide you with evidence-based strategies to overcome problem gambling. Consider reaching out to:
Problem gambling affects not only the individual but also their loved ones. If someone in your family is struggling with gambling, support is available for you as well. Family counseling and support groups like Gam-Anon can help you cope with the emotional and financial impact of a loved one's gambling problem.
Answer honestly. If you respond "yes" to multiple questions, consider seeking help.
1. Do you often gamble longer than you planned?
2. Have you ever lied about how much money or time you spend gambling?
3. Do you feel anxious or irritable when you try to reduce your gambling?
4. Have you borrowed money or sold belongings to fund your gambling?
5. Has gambling caused problems in your relationships or at work?
6. After losing money, do you return soon after to try to win it back?
7. Do you gamble to escape problems or improve your mood?
8. Have you made unsuccessful attempts to stop or control your gambling?
Only gamble with money you can afford to lose. Never use funds intended for rent, bills, food, or other necessities. Treat gaming as entertainment, not income.
Decide in advance how long you will play and stick to that limit. Balance gaming with other activities, hobbies, work, and social connections.
Accept losses as part of the entertainment cost. Trying to win back lost money by betting more is a dangerous pattern that often leads to bigger losses.
Never gamble while intoxicated or under emotional distress. Alcohol and drugs impair judgment and lead to impulsive, risky decisions.
Gaming should be one of many leisure activities in your life, not your primary source of excitement or fulfillment. Maintain diverse interests and social connections.
If you have concerns about your gaming habits, don't wait for the problem to escalate. Use our protection tools and contact support for assistance immediately.
nona99 is committed to preventing underage gambling. All users must be at least 21 years of age, and we employ rigorous age verification procedures during account registration and before processing withdrawals. However, parents and guardians also play a critical role in preventing minors from accessing online gaming platforms.
Report Underage Gambling: If you become aware of a minor attempting to access nona99 or any other online gaming platform, please contact our support team immediately at [email protected]. We take all reports of underage gambling seriously and will investigate promptly.
Our team is here to help you play safely and responsibly
Visit Our FAQ Read Our Terms Return to HomeAt nona99, we want your gaming experience to be enjoyable, entertaining, and safe. If at any point gaming stops being fun and starts causing stress, financial problems, or relationship difficulties, we encourage you to use our responsible gaming tools or reach out for help. Your well-being is more important than any game or bet.
We're here 24/7 to support you. Never hesitate to reach out.